Welcome to soulpantry By accessing and using our website, you agree to comply with the following terms and conditions. Please read this document carefully before placing an order. These terms outline our delivery policies and limitations:
1. Order Processing and Delivery:
We offer next day delivery for all orders placed before 3 pm. Orders placed after 3 pm will be delivered within 2 days.
Please note that our delivery service operates from Monday to Saturday. No deliveries will be made on Sundays.
Our delivery timing is subject to change based on unforeseen circumstances, public holidays, and other factors beyond our control. We will make every effort to communicate such changes promptly.
2. Shipping Restrictions:
Our shipping services are currently available only within the United Arab Emirates (UAE). We do not ship internationally at this time.
To ensure successful delivery, please provide accurate and complete shipping information when placing your order. We will not be held responsible for undeliverable packages due to incorrect or incomplete addresses provided by the customer.
3.Order Confirmation:
Upon placing an order, you will receive an email confirmation detailing your order and delivery information. Please review this information carefully and notify us of any discrepancies as soon as possible.
4.Delivery Process:
Our delivery partners will make every effort to deliver your order to the provided shipping address within the specified timeframe.
In the event that you are unavailable to receive your order at the time of delivery, our courier will attempt to contact you for further instructions. If multiple delivery attempts are unsuccessful, your order may be returned to us and additional charges may apply for redelivery.
5. Returns and Exchanges:
We strive to deliver products in excellent condition. If you receive damaged or incorrect items, please contact our customer support team within 24 hours of receiving your order to initiate a return or exchange process.
6. Liability:
While we take every precaution to ensure the safe and timely delivery of your order, we cannot be held liable for any delays, losses, or damages that occur during the shipping process.
7. Governing Law:
These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts in the UAE.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. We reserve the right to modify or update these terms at any time without prior notice. It is your responsibility to review this page periodically for any changes.