FAQs
Delivery
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When will I receive my order?
You can expect to receive your order within 1–3 business days.
You can expect to receive your order within 1–3 business days.
Do you deliver on weekends & public holidays?
Deliveries are made from Monday–Saturday, excluding public holidays.
Deliveries are made from Monday–Saturday, excluding public holidays.
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email or SMS with a tracking link.
Absolutely! Once your order ships, you’ll receive an email or SMS with a tracking link.
Where do you deliver?
We currently deliver all over the UAE. Remote area deliveries may take longer.
We currently deliver all over the UAE. Remote area deliveries may take longer.
What should I do if my order is delayed?
If it’s past the expected delivery window, drop us a message, and we’ll sort it out ASAP.
You may email us at hello@soulpantry.co or WhatsApp us on +971 52 124 7532 with your order details.
If it’s past the expected delivery window, drop us a message, and we’ll sort it out ASAP.
You may email us at hello@soulpantry.co or WhatsApp us on +971 52 124 7532 with your order details.
What happens if I miss the delivery?
The courier will attempt redelivery. If they can’t reach you, the package may be returned to us.
The courier will attempt redelivery. If they can’t reach you, the package may be returned to us.
Can I change my delivery address after placing the order?
Yes, if the order hasn't been dispatched yet. Contact us ASAP and we’ll update it for you.
Yes, if the order hasn't been dispatched yet. Contact us ASAP and we’ll update it for you.
Returns & Refunds
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Can I return my order?
We accept returns only if the product is damaged, defective, or incorrect—within 24 hours of delivery. Just email us at hello@soulpantry.co or WhatsApp us at +971 52 124 7532 with your order number and a photo.
We accept returns only if the product is damaged, defective, or incorrect—within 24 hours of delivery. Just email us at hello@soulpantry.co or WhatsApp us at +971 52 124 7532 with your order number and a photo.
What if my item arrived damaged or incorrect?
Oops! We're so sorry. Snap a photo and send it to us within 24 hours of delivery—we’ll arrange a replacement or refund right away.
Oops! We're so sorry. Snap a photo and send it to us within 24 hours of delivery—we’ll arrange a replacement or refund right away.
How do I request a refund?
Contact us with your order number and issue. Once approved, your refund will be processed via your original payment method within 5–7 business days.
Contact us with your order number and issue. Once approved, your refund will be processed via your original payment method within 5–7 business days.
Bulk Orders
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Do you accept bulk or wholesale orders?
Yes, we do! Whether you're stocking up for an event, office pantry, or a retail shelf—we’ve got you covered.
Yes, we do! Whether you're stocking up for an event, office pantry, or a retail shelf—we’ve got you covered.
What qualifies as a bulk order?
Generally, orders of 50+ units per SKU or custom quantity requirements fall under bulk. But feel free to reach out—we’re flexible.
Generally, orders of 50+ units per SKU or custom quantity requirements fall under bulk. But feel free to reach out—we’re flexible.
Is there a discount for bulk purchases?
Absolutely! We offer special pricing for bulk orders. Email us at hello@soulpantry.com with your quantity and items for a quote.
Absolutely! We offer special pricing for bulk orders. Email us at hello@soulpantry.com with your quantity and items for a quote.
How long does it take to process a bulk order?
Depending on the size, most bulk orders are processed within 1–4 business days. We’ll give you a timeline once you confirm your order.
Depending on the size, most bulk orders are processed within 1–4 business days. We’ll give you a timeline once you confirm your order.
Do you offer bulk orders for reselling?
Yes, we do! Reach out and let’s discuss a wholesale/reseller partnership.
Yes, we do! Reach out and let’s discuss a wholesale/reseller partnership.
