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Frequently Asked Questions
Get instant solutions to common queries. Need more? Explore our comprehensive documentation for detailed assistance.
Orders above AED 100 qualify for free shipping.
For orders below AED 100, a flat delivery charge of AED 10 will be applied.
Orders placed before 3 pm will be delivered the next day.
Orders placed after 3 pm will be delivered within 2 days from the order placement.
No, we do not ship on Sunday. Rest day for our team, so your Monday shines!
Currently, we only provide shipping within the United Arab Emirates (UAE).
Once your order is dispatched, you will receive an email containing a tracking number. You can use this number to monitor the delivery progress.
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 24 hours of receiving your order. We will assist you in resolving the issue.
Unfortunately, we are unable to change the delivery address after an order has been placed. Please ensure that you provide accurate shipping information during the order placement process.
Our courier partners will attempt to contact you for further instructions. If multiple delivery attempts are unsuccessful, your order may be returned to us, and additional charges may apply for redelivery.