Privacy Policy

Last updated: 1st January 2026

At Soul Pantry, we respect your privacy and are committed to protecting your personal data in accordance with applicable UAE data protection and e-commerce regulations, including the UAE Personal Data Protection Law (PDPL).

By accessing or using our website, placing an order, or interacting with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information when you:

Place an order
Create an account
Contact us via email, WhatsApp, or social media

This may include:

Full name
Email address
Phone number
Shipping and billing address
Order and purchase details

Note: Payment information is processed securely by authorized third-party payment providers. Soul Pantry does not store card or banking details.

b. Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type and device details
Pages viewed and interaction data
Cookies and similar technologies

2. Purpose of Data Collection

Your information is used to:

Process, deliver, and manage orders
Communicate order confirmations, updates, and customer support
Improve website functionality and customer experience
Send promotional offers (only with your consent)
Comply with UAE legal and regulatory obligations

3. Cookies & Tracking Technologies

Soul Pantry uses cookies to:

Ensure smooth website functionality
Analyze traffic and performance
Remember user preferences

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information.

We may share your data only with:

Delivery and logistics partners within the UAE
Payment gateways and technical service providers
Government authorities if required under UAE law

All third parties are contractually obligated to maintain data confidentiality and security.

5. Cross-Border Data Transfers

In some cases, your data may be processed or stored outside the UAE (e.g., cloud hosting or analytics services). We ensure that such transfers comply with UAE PDPL requirements and that adequate data protection safeguards are in place.

6. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal data from:

Unauthorized access
Loss or misuse
Alteration or disclosure

While we take reasonable steps to secure your data, no online system is completely secure.

7. Your Rights Under UAE Law

Under applicable UAE data protection laws, you have the right to:

Access your personal data
Request correction or update of inaccurate information
Request deletion of your personal data, where legally permitted
Withdraw consent for marketing communications

Requests can be made by contacting us at the email below.

8. Third-Party Links

Our website may contain links to third-party websites or platforms. Soul Pantry is not responsible for the privacy practices or content of those external sites. Please review their respective privacy policies.

9. Children’s Privacy

Soul Pantry does not knowingly collect personal data from individuals under the age of 13. If such information is identified, it will be deleted promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes. Any updates will be posted on this page with a revised date.